Effective care for substance use disorder (SUD) has not kept up with the worsening problem. Stigma around the disease and confusion about what successful treatment looks like have contributed to a fractured ecosystem that patients have difficulty navigating. Access, quality, and outcomes vary widely across networks. Providers want to provide great care, but their time and resources are often limited. Health plans face an increasingly large pile of data without actionable ways to use it, while carrying the high costs of the disease. Meanwhile, lives hang in the balance.
Members deserve better.
The axialHealthcare risk-to-recovery platform builds a better route to better outcomes. It offers end-to-end network optimization so plans, providers and patients all benefit. It addresses market-specific barriers to treatment so that each market gets customized, data-driven solutions. And because it starts with risk and ends with recovery, the entire patient journey is transformed.
Here’s How the Platform Works
One Platform, Six Components
Our platform monitors a number of data sources to identify irregular opioid and polydrug prescriptions and other provider-driven risks in your member population. We also engage healthcare providers with resources and education to support compliance with evidence-based guidelines.
Health plans and members both benefit from addressing substance use concerns before they escalate. Our data-based approach to risk management helps identify at-risk members earlier. We do it by using a proprietary mix of medical, pharmacy, and behavioral health information.
Our platform doesn’t just identify risk—it addresses it. Our clinical consult teams provide market-wide resources, from safety risks and clinical considerations for individual members to diagnostic tools that inform clinical decisions. And when significant risks to patient safety are identified, providers receive prioritized outreach from our team. Because when providers are armed with the full patient picture, they are enabled to promote positive outcomes.
Getting members to recovery requires a personalized approach that combines high-tech insight with high-touch support. Our platform supports enrollment and adherence to effective treatment options that address both substance use disorder and social needs. And because our platform is optimized around your market-specific ecosystem assessment, your members will benefit from customized care plans.
We’re building a network of care teams that combine clinical expertise, stigma-free peer support, and community resources. Using regular engagement and lived experience in recovery, our team understands the various barriers to sustained recovery your members face and will work to overcome those together.
The last step in the patient journey is connecting them with resources that promote a lifetime of wellness. Our market-specific approach means we can tap a connected recovery community and build the necessary support network for members.